Privacy Policy


This Privacy Policy sets out how the we manage personal information provided to or collected by us.  

We may, from time to time, review and update this Privacy Policy to take account of new 

laws and technology, changes to our operations and practices and to make sure it remains 

appropriate to the changing environment. 


We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information. 

“We”, “us” and “our” means Living Better Pty Ltd and our related companies and/or entities.  

You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy. 


Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true. 


We collect information about you and your interactions with us, for example, when you use any of our products or services, call us, or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of purchases and use of our products and services and details of enquiries or complaints you make. 

We may collect information about how you access, use and interact with the website. We do this by using a range of tools such as Google Analytics or any other software/program/platform that we use. This information may include: 

  • The location from which you have come to the site and the pages you have visited;  
  • Technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system;  
  • Your name; 
  • Your address; 
  • Email address; 
  • Telephone number; 
  • Date of birth; 
  • Signature; 
  • Customer records, and 
  • Banking information 

Additionally, if you choose to engage in our services, as the vendor, buyer, landlord, tenant or in any other capacity we offer our services we may be required to collect further information which includes, but is not limited to the following:  

  • Your name, DOB, gender, age, residential or business address, telephone number, email address; 
  • Company name, directors, address, telephone number, email address, website address,  
  • ABN/ACN, ASIC company search; 
  • Resume, employment history, references, qualifications; 
  • Banking details; 
  • Photo identification (Driver’s licence, passport, Student ID card) 
  • Real Estate licence, certificate and CPD details 
  • Membership certificates 
  • Computer software and anti-virus certificates 
  • Information relating to a will or estate (Power of Attorney); 
  • Proof of ownership (Utility Bills); 
  • Government identification details (Medicare Card, Electoral enrolment card or proof of enrolment); 
  • Registered title particulars; title search, title reference; 
  • Registered dealings (eg, mortgages, leases, any other registered on title); 
  • List of inclusions; 
  • Other information included in the standard pages of the contract of sale; 
  • Community title search; 
  • Council zoning certificate, council order; 
  • Sewer diagram and service location details; 
  • Required dealings; 
  • Residential tenancy agreement; 
  • Insurance details; 
  • Pest and Building reports, survey’s, property valuations, termite inspections; 
  • Strata plans and details; 
  • Financial services report; 
  • Property for sale address and details inclusive of photos and particulars of the property/land; 
  • If the property has a swimming pool, the swimming pool register entry and compliance certificate or non-compliance 
  • Any document relating to, in on connection with, the property you are intending to sell, lease or purchase 
  • Investment property address; 
  • Residential tenancy agreement; 
  • TICA checks, rental history; 
  • Employment history, payslips, profit and loss statements; 
  • Photographs and information of properties; 
  • Correspondence and notes. 


We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website. 

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded.  This information is generally only for internal statistical analysis and system administration purposes. 

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.  


We collect, hold, disclose, and/or use your personal information so that we can, inter alia: 

  • Provide you with products and services, and manage our relationship with you; 
  • Contact you, either by calling you on your telephone number, email or post/courier/mail for example, to respond to your queries or complaints, or if we need to tell you something important; 
  • Comply with our legal obligations and assist government and law enforcement agencies or regulators;  
  • Identify and tell you about other products or services that we think may be of interest to you; 
  • Provide services for the sale, purchase, leasing and advertising of properties/businesses; 
  • Provide relevant and up to date information to employees, contractors and service providers who assist in the operation of our business; 
  • Deal with third parties including, but not limited to, solicitors, conveyancers and financial advisors; 
  • Maintain and update our records; 
  • Compare information for accuracy, and verifying it with third parties; 
  • Process and answer all enquiries received through various sources; 
  • Property inspection attendance; 
  • To conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties; 
  • For the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes, our related bodies corporate, contractors, real estate agents and employees or service providers; and 
  • To provide your updated personal information to our related bodies corporate, contractors, real estate agents and employees or service providers. 

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquniries. 

Information containing personal information is subject to strict legal and regulatory obligations which requires an organisation to take reasonable steps to destroy or de-identify personal information it holds once the personal information is no longer needed for any purpose for which it may be used or disclosed under the APPs, subject to law or court order to retain the personal information. 

If you provide your email address, telephone and/or mobile phone number, you also consent to us using your email address, telephone and/or mobile phone number to contact you (including by telephone call, SMS or email) for any of the above purposes. 


We will collect your personal information directly from you whenever you interact with us, including but not limited to, the following: 

  • Through your access and use of our website; 
  • By telephone, letter, fax or email; 
  • During conversations between you and our representatives; 
  • By contracting with us or completing application forms; 
  • By entering competitions, promotions or requesting information or material from us; or 
  • Completing surveys, providing feedback or complaining to us. 

We may also collect personal information from third parties including, but not limited to, the following: 

  • Google 
  • Facebook 
  • From third party companies such as credit reporting agencies, law enforcement agencies and government entities; 
  • Your representatives (lawyers, accountants and financial advisers); 
  • Your employer;  or 
  • Publicly available sources of information or any other organisations where you have given your consent 


We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely. 

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. 

These processes and systems include: 

  • The use of identity and access management technologies to control access to systems on which information is processed and stored; 
  • Requiring all employees to comply with internal information security policies and keep information secure; 
  • Requiring all employees to complete training about information security; and 
  • Monitoring and regularly reviewing our practice against our own policies and against industry best practice. 

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs. 


We may transfer or disclose your personal information to:  

  • Our employees, related bodies corporate, contractors, franchisees, franchisees’ real estate agents and employees or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, utilities providers, and professional advisors such as accountants, solicitors, business advisors and consultants; 
  • Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and 
  • Any organisation for any authorised purpose with your express consent. 

We may combine or share any information that we collect from you with information collected by any of our related body corporates and/or entities.  

We may disclose personal information to external service providers so that they may perform services for us or on our behalf. 

We may also disclose your personal information to others [outside our group of companies] where: 

  • We are required or authorised by law to do so; 
  • You may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or 
  • We are otherwise permitted to disclose the information under the Privacy Act. 

If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner. 


We may disclose your personal information to recipients which are located outside Australia. 

We may store information about you in cloud or other types of networked or electronic storage.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held. 

Where appropriate, we use secure transmission facilities.  However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet. 


We will use your personal information to offer you products and services we believe may interest you, research purposes, analyse and improve products/services, benefits and services and to inform you of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to you,  but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers. 

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication. 


You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information. 

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access such as photocopying costs or costs for time spent on collating large amounts of material. 

We will respond to your requests to access or correct personal information within a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading. 


If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below. 

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation. 

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) ( for guidance on alternative courses of action which may be available. 


If you have any questions, comments, requests or concerns, please contact us at: 

The Privacy Officer  

144 Great Western Highway Blaxland NSW 2774 

Tel: (02) 4739 6200 



From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website. 

You may obtain a copy of our current policy from our website or by contacting us at the contact details above.